1. About the order process
we make that place the order from us is as secure and simple as possible. You could make order from our web site online.
At first, please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, and them,pay for your order.
Second,you will receive an e-mail about payment confirm from us after we confirm your order and payment in 24 hours.
Third,we will package items in your orders and shipping out to your door in 1-5 days.
2. What should I do when fail to place order?
A. Use other browsers. There're many browsers you can use, such as IE, Firefox, Google chrome, Safari, Opera, etc.
B. If it still doesn't work, you can copy the goods list including product ID, color and others; send us by email together with your username on our site, and also your full shipping address. We'll place the order for you and then let you know.
3. Can I change the items in my paid order ?
So as not to delay your order, we cannot delete or change the item, including the color and size in the paid order unless it is out of stock. We beg your understanding.
4. Can you separate my order to several packages in order to avoid tax in custom?
Usually we send only one package for one order,also only one tracking number. If you want us to send two or more packages, please write down the request in the Notice when you submit the order. But more packages, more shipping cost need pay, you know.
5. Can I confirm stock status with you before payment?
Yes, after you place the order, we'll check and inform you which items are out of stock by E-mail. But as you know, our stock status is changing every hour, so we can't promise that the items will be still in stock when we prepare your order.
6. What will happen if there are out-of-stock items in my order after payment?
So as not to delay your order, we'll send out the ready items on time and then recalculate the item prices and shipping fee. All excess payment would be credited to your next order. If you want, we can also refund to your PayPal account.
7. Why my cart is empty when I open it again next day?
Because our system stores the cart in the cache of the browser, so once the cache has been cleared, the cart will be empty.
8.Order Cancel. We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us immediately once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will not accept order cancellation request if the orders have been shipped.